CalBox is call centre software for telecalling teams. Callers use the CalBox Android app to dial numbers one after another and record each call’s outcome; managers use the web dashboard to upload lists, see leads and callbacks, check call quality and manage attendance.
₹10 per active caller per day, from a prepaid balance. There is no setup fee and no contract, and every feature is included. A team of 10 callers working 26 days costs about ₹2,600 a month.
Yes. Every new account gets a 5-day demo with up to 5 callers and every feature switched on. No payment details are needed to start.
Auto-dialing works on Android, where callers press Start once and numbers dial one after another. On iPhone, Apple shows a confirmation before every call, so each call takes one extra tap. Most telecalling teams use Android phones.
No. CalBox is software: calls go out from your callers’ own phones and SIM cards, on your existing plans. You remain responsible for following TRAI’s rules for the kind of calls you make — for example, promotional calls must come from registered telemarketing numbers.
Yes. Connect IndiaMART with your CRM key and new enquiries are fetched every 10 minutes. JustDial pushes leads to your CalBox link (your JustDial account manager sets it up). Facebook Lead Ads and website forms connect through Pabbly, Make or Zapier. New leads are dialed before your older lists.
CalBox can collect the recordings your callers’ phones already make with their built-in call recorder, if your company switches this on. It is off by default, recordings are kept only as long as you choose (30 to 365 days), and you must tell the people you call that calls are recorded. Phones that use the Google Phone app keep recordings private and can’t share them.
Yes. After a call, one tap opens WhatsApp on the caller’s phone with your company’s message already filled in. The caller checks it and presses send. There is no WhatsApp Business API account and no per-message charge.
Call outcomes and clock-ins are saved on the phone and uploaded automatically when the connection returns, with their real times. If the server refuses something, the caller sees why instead of being told it was saved.
Yes. Upload a CSV with up to 50,000 numbers per list. CalBox recognises the phone column, cleans formats such as +91-98xxx or 098xxx, removes duplicates and invalid numbers, and keeps names, companies, emails and cities if your file has them.
Your data is stored on servers in Bengaluru, India, with encrypted off-site backups. Under India’s DPDP Act you are the data fiduciary for your customers’ data and CalBox processes it only to provide the service. You can export your data and ask us to delete it at any time — see the Privacy Policy.
Add callers from the Users page in the dashboard at any time; you are billed only for days each caller is active. To top up your balance, contact us at hello@calbox.in.
Still have a question? Contact us or email hello@calbox.in.