Privacy Policy

Nanomite Technologies Private Limited ("Company", "we", "us", or "our") operates the CalBox platform accessible at calbox.in and the CalBox mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Account Information: When you register, we collect your full name, email address, mobile number, company name, and password.

Company Data: Business details such as company address, GST number, industry type, and branch information that you provide while using the platform.

Usage Data: Campaign data, call records, lead information, attendance records, and other operational data generated through use of the Service.

Device & Technical Data: Device type, operating system, IP address, browser type, and app version for the mobile application.

Biometric Data: Facial images for attendance verification, collected only with explicit consent from the user at the time of clock-in. This data is stored securely and used solely for attendance verification purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account and provide access to the Service
• To process billing, subscriptions, and payment-related activities
• To enable call centre operations including campaigns, dialling, and lead management
• To verify attendance through GPS and facial recognition features
• To generate reports, analytics, and performance insights
• To communicate important updates, support responses, and service notifications
• To maintain platform security and prevent fraudulent activity
• To improve and enhance the Service based on usage patterns

3. Data Storage & Security

Your data is stored on secure servers hosted in India. We implement industry-standard security measures including:

• Encrypted data transmission (SSL/TLS)
• Hashed passwords using bcrypt algorithm
• Role-based access controls within the platform
• Regular security audits and monitoring
• Database backups with encryption at rest

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating the Service (e.g., email delivery, payment processing), bound by confidentiality agreements
• Legal Requirements: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to users
• With Consent: When you explicitly authorise us to share specific information

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion or termination:

• Account and personal data is deleted within 30 days
• Operational data (call records, leads) may be retained in anonymised form for analytics
• Billing records are retained as required by Indian tax and accounting laws
• Biometric data (face encodings) is deleted immediately upon account deletion

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Data Portability: Request your data in a structured, machine-readable format
• Withdrawal of Consent: Withdraw consent for biometric data processing at any time

To exercise any of these rights, contact us at mail@calbox.in.

7. Cookies & Tracking

Our website uses essential cookies for session management and authentication. We do not use third-party advertising or tracking cookies. Analytics, if any, are self-hosted and anonymised.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes shall be subject to the exclusive jurisdiction of courts in Nellore, Andhra Pradesh.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Nanomite Technologies Private Limited
Email: mail@calbox.in
Website: calbox.in